Welcome to ​​Hong Kong Ling Hong Co., Limited​​, your trusted online destination for exquisite jewelry. By accessing our website or making a purchase, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our services.

​​1. Refund & Return Policy​​

At ​​Hong Kong Ling Hong Co., Limited​​, we are committed to ensuring your complete satisfaction. If you are not happy with your purchase, we offer a ​​14-day return policy​​ under the following conditions:

​​14-Day Return Window​

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• You may request a refund or exchange within ​​14 days​​ of receiving your order.
• The jewelry must be ​​unworn, undamaged, and in its original packaging​​, including all tags, certificates, and accessories.
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​​Return Shipping Responsibility​

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• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part (e.g., wrong item shipped).
• We recommend using a ​​trackable shipping method​​ to ensure the safe return of your item.
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​​Refund Processing Time​

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• ​​Standard Refunds (Non-PayPal):​​ Processed within ​​7-14 business days​​ after we receive and inspect the returned item.
• ​​PayPal Refunds:​​ Due to PayPal’s processing policies, refunds may take ​​14-30 days​​, depending on your region.
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​​Exceptions to the Refund Policy​

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• ​​Final Sale Items:​​ Discounted, clearance, or promotional jewelry marked as ​​“Final Sale”​​ cannot be returned.
• ​​Customized or Personalized Jewelry:​​ Items engraved, resized, or made to order are ​​non-refundable​​.
• ​​Damaged or Altered Items:​​ We cannot accept returns for jewelry that has been ​​worn, modified, or damaged​​ after delivery.

​​2. Governing Law​​

These Terms of Service are governed by and construed in accordance with the laws of ​​Hong Kong Special Administrative Region (SAR)​​. Any disputes arising from your purchase will be subject to the ​​exclusive jurisdiction of Hong Kong courts​​.

By using our website, you agree to submit to the jurisdiction of Hong Kong for any legal proceedings.

​​3. Additional Terms & Conditions​​

​​Order Acceptance & Fulfillment​​

• We reserve the right to ​​cancel or refuse​​ any order due to pricing errors, stock unavailability, or suspected fraud.
• Orders are processed and shipped within ​​3-5 business days​​ (unless otherwise specified).
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​​Pricing & Payment​

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• All prices are listed in ​​USD/HKD​​ (or as displayed) and include applicable taxes unless stated otherwise.
• We accept ​​PayPal, credit/debit cards, and other secure payment methods​​.
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​​Shipping & Delivery​

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• Shipping times and fees vary by location. Please refer to our ​​Shipping Policy​​ for details.
• We are ​​not liable​​ for delays caused by shipping carriers or unforeseen circumstances (e.g., customs delays, natural disasters).
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​​Product Care & Authenticity​

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• Our jewelry is crafted from ​​high-quality materials​​, including ​​sterling silver, 18K gold, and genuine gemstones​​.
• To maintain its beauty, avoid exposure to ​​perfume, water, or harsh chemicals​​.
• Each piece comes with a ​​certificate of authenticity​​ where applicable.
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​​4. Contact Us​​

If you have any questions about our ​​Terms of Service​​, please reach out to us:
 ​​info@ChromeJewelry.com​​
 ​​+852 60221335​​
 ​​ROOM 5031, 5/F, YAU LEE CENTRE, NO.45, HOI YUEN ROAD, KWUN TONG, HONG KONG​

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Thank you for choosing ​​Hong Kong Ling Hong Co., Limited​​. We appreciate your trust and are dedicated to providing you with ​​exceptional jewelry and service​​.